Refund Policy

This Refund Policy covers booking deposits paid through the Tipanmi platform, operated by Tipanmi. Deposits are collected on behalf of the salon, barbershop, spa, or grooming business you book with ("the Business"). Each Business sets its own cancellation deadline, shown on the booking page, the confirmation page, and in your confirmation SMS.

You are eligible for a full deposit refund if you cancel before the Business's cancellation deadline. If you cancel after the deadline, or do not show up, the deposit is non-refundable and is released to the Business.

• Cancel before the deadline: full deposit refund, initiated automatically.
• Cancel after the deadline: deposit is non-refundable.
• Business cancels or cannot honour your booking: full deposit refund regardless of timing.

Use the cancellation link in your confirmation SMS or your booking-management page. Tap "Cancel booking" and confirm. If you cancel within the allowed window, the refund is initiated automatically — you do not need to contact the Business or Tipanmi.

Refunds are returned to your original payment method. Typical processing times after the refund is initiated:

• GCash: 3–5 business days
• Maya: 3–5 business days
• Credit / debit card: 5–10 business days, depending on your issuing bank

If a refund has not arrived after these windows, contact support@tipanmi.com with your booking reference and we will trace it with the payment processor.